Terms & Conditions
When placing an order via our website, by phone or in person when visiting one of our shops you agree to our terms and conditions as set out below. It is important to read through these prior to placing an order.
Samples
Whilst we try to reproduce colours of fabrics accurately, all monitors vary and therefore it is advised that customers use our sampling service to see the actual fabric before ordering. If you require an exact match please ask for a ‘stock’ cutting so that you can be sure that the fabric you order will be exactly the same shade as the sample, as batch variation can differ. Returns cannot be accepted for fabrics (unless faulty) as they are cut products.
Very occasionally samples are labelled incorrectly (we send out 1000s every week), it remains the responsibility of the user to order the correct fabric through the website from the pictures shown. If unsure please get in touch first. If having a fabric sent to a 3rd party, it is the responsibility of the person placing the order to check the fabric is correct prior to the fabric being cut and used. We suggest the 3rd party sends a picture to the person who has ordered the fabric before cutting, once the fabric is cut we can't rectify any issues.
Fabric
Fabrics such as silks and linens often have natural characteristics such as slubs, these characteristics are intrinsic to natural fabrics. Just Fabrics cannot accept returns for such natural occurrences.
With both printed and woven fabrics every effort is made to avoid irregularities, occasionally they may occur. Fabric is not completely stable and it cannot be taken for granted that, whether printed or woven, the pattern will be completely ‘square’ on the cloth. When planning multiple width curtains, please make certain before cutting, that pattern alignment is adequate to produce a satisfactory result. We cannot allow claims after goods are cut. Repeat lengths may vary from roll to roll and we would advise you to be generous in your estimates. Fabrics are not guaranteed against colour fading. Pattern repeat can sometimes vary so please double check repeats before cutting.
SOPHIE ALLPORT FABRICS - Please note that due to the printing method used by Sophie Allport, pattern designs on their fabrics frequently run off. This is most noticeable if using for roller or roman blinds and is not considered to be a flaw.
If you require an exact colour match on a fabric, then please ask for a 'stock' sample cutting so that you can be sure the fabric you order will be exactly the same shade as the sample. Variations can happen from batch to batch and certain tolerances are expected due to printing and manufacturing processes. Customers ordering made to measure products online or through one of our shops should also take this into consideration.
Unless otherwise stated in the product description we advise that all fabrics are dry cleaned.
All orders 4m and under will be sent folded with Royal Mail and larger orders (4.5m and over) will be rolled. All PVC & velvet fabrics are rolled to avoid creasing.
PVC TABLECLOTHS – Our PVC fabrics are not stain resistant and are wipeable only unless stated otherwise. We advise you wipe spillages etc from the PVC tablecloth without leaving it to soak in. Sauces like ketchup etc, can soak in and stain if left too long.
Outdoor Fabrics - unless stated otherwise, our outdoor fabrics are water resistant not waterproof so we would recommend they are taken in at night or when rain is forecast, to avoid fabric deteriation and ensure the cushion inners or foam do not get wet which can cause rot.
Fire Retardant Fabrics
Our FR (Fire Retardant) fabrics are for domestic upholstery use only, unless specified otherwise.
Fabrics can be treated to either Domestic or Contract requirement for an extra fee. This process takes approximately 2 weeks and costs £85.00 for up to 9m. Please get in touch to request a price for over 9m.
We often get fire retardant clearance fabrics (which otherwise would be dead stock ending up in landfill) from brands such as Next and M&S Home. These come with FR labels, however we are not able to supply FR Certification if you choose to order these fabrics. In most cases they come with a clear FR backing or treatment on the reverse of the fabric, however it's up to the discretion of your upholsterer or yourself whether you decide to use the fabric for upholstery without any further FR treatments.
Always check with your upholsterer first as they can advise you whether you need your fabric treated or if you can use a barrier cloth and to what standard (Domestic or Contract) the fabrics need to be treated to dependant on the use.
JF Contract
JF Contract is our Contract Fabric service. We supply a range of fabrics with Fire Retardancy qualities from a number of suppliers. As these fabrics are from a 3rd party supplier their certification of properties is accredited to the supplier / manufacturer of the fabrics and not Just Fabrics.
Shrinkage / Fabric Appearance
Just Fabrics cannot guarantee that there will not be shrinkage in the fabric subsequent to purchase and make up. Always make allowances for possible shrinkage when making curtains and loose covers. Most fabrics tend to shrink when laundered, cleaned or to a lesser extent whilst in use, in certain atmospheric conditions, especially in homes with underfloor heating. Atmospheric conditions may vary between our workroom and your house and in different weather and seasons. We cannot control these conditions and therefore cannot accept responsibility for movement or the general appearance in curtains or blinds when hung. Heavier fabrics may react to changing humidity; and the control of humidity in a room remains the customer’s responsibility. 5 – 6% shrinkage is considered normal for fabrics not claimed to be shrink resistance. We recommend generous hems loosely stitched in case lengthening is necessary due to any of the above-mentioned points. The cost of making such alterations remains the responsibility of the customer. Please ensure that you have ordered sufficient material to complete the work, as it may not be possible to obtain exactly the same shade at a later date due to minor dye batch variations.
Paypal Pay in 3
Spread the cost of your purchase into 3 interest free monthly payments with Paypal Pay in 3.
The first payment is made at the point of purchase, with remaining payments taken monthly on the same date. The plan lasts 2 months in total after the first initial payment.
You can use Pay in 3 on purchases from £30 to £2,000.
Apply easily and get an instant decision from Paypal (link to paypal.co.uk/payin3)
For more information regarding Pay in 3 please see PayPal’s FAQs (link to https://www.paypal.com/uk/webapps/mpp/paypal-payin3/faq) and T&Cs (link to https://www.paypal.com/uk/webapps/mpp/paypal-payin3/terms)
Please note: When making a purchase with PayPal Pay in 3, if you pay with a debit card, Paypal will place a pre-authorisation hold on your chosen card for an amount equal to one third of your total purchase amount. This will show as a pending authorisation in your PayPal account activity and also in the bank account of the card linked to your PayPal account. Once you complete your purchase with PayPal Pay in 3 and we (Just Fabrics) ship your goods, the pending authorisation will be removed and the initial payment will be withdrawn from your card. If you do not complete your PayPal Pay in 3 transaction, the pending authorisation will be automatically voided by PayPal within 24 hours of the pre-authorisation hold.
Fabric Price Requests
We reserve the right to withdraw any price offered on a fabric in any given quote both written or verbal. Occasionally prices may be misquoted and in these instances the quote will be withdrawn and payment returned if it has been taken.
Made to Measure Curtains, Blinds and all other Bespoke Soft Furnishings
As these items are specifically made to your requirements they cannot be returned. As with ordering fabrics, we always recommend ordering a fabric sample prior to placing a made to measure order.
If choosing our more affordable machine finished curtains, please be aware that these will have machine sewn hems and the seams will not be pressed. This can sometimes give the appearance of a mismatched pattern repeat, however it is purely down to the manufacturing process.
Please note that for curtains we pattern match from the bottom up and for blinds from the top down, if you require anything different from this please let us know.
If ordering a roman blind with standard lining, please bear in mind that if the blinds are down during the day you will be able to see the seams and rods. Often the lining and face fabric are different widths and will therefore join in a different place, especially when pattern matching the face fabric. Seams may occur in different places.
If you choose a larger roman blind or a blind made using a heavier weight fabric or interlined, please be aware that it may need to be dressed each time it is pulled up.
Please note when ordering roman blinds with blackout lining we use the blackout lining as an interlining and it is sandwiched between the face fabric and the lining fabric. To secure the three layers we use a ‘stab stitch’ which can sometimes cause light to filter through where it has been stitched.
Virtual Visits & Measurements
If you have decided to take advantage of our FREE VIRTUAL VISIT service, we will guide you on how to take measurements. All measurements provided by customers are at the responsibility of the customer and Just Fabrics cannot take responsibility for an errors occurring from these measurements. If a quote is provided after the call the measurements will be listed on the quote and we advise that these measurements are double checked prior to accepting the quote.
Orders
The customer is responsible for their own calculations and Just Fabrics cannot accept responsibility for inaccurate calculations. If making yourself or using a separate maker or upholsterer not affiliated with Just fabrics, they will need to inform you of how much fabric to order.
All products are quality checked before dispatch but in the unlikely event that you experience any problems please email us at: orders@justfabrics.co.uk
When you place your order you will receive an e-mail from us confirming receipt of your order. As we aim to deal with your order immediately upon receipt we are unable to accept cancellations on cut fabric.
As we process your order, we will inform you by email if any products are unavailable, and we will confirm dispatch of your goods by way of a confirmation of despatch email with a tracking link to track your order.
All payments for online orders are taken in full at the time of order. If the order is out of stock, you will receive an email informing you of this, followed by an eta email letting you know when we expect the stock to come back in. If you would like to check stock prior to ordering please call 01242 388390 or email orders@justfabrics.co.uk.
Receiving Goods
Where you order goods from this website or one of our showrooms, you agree to inspect the goods so far as is practicable before you sign and accept them. This applies to anyone accepting goods on your behalf. We may not be responsible for damage to goods that was identifiable at the time the goods were delivered, unless notified to our nominated courier that the goods are damaged at the time of signing. This notification must be in writing.
If you have asked us to send fabric to a third party eg curtain maker or upholsterer, it is your responsibility to ensure that the correct fabric or product has been received before making up commences.
Any queries regarding the measurements, meterage or length of fabric received must be drawn to our attention within 7 working days of receipt. We can only rectify mistakes on the lengths/meterage of fabrics prior to the fabric being cut into. Once a fabric has been cut or altered in any way, we cannot be responsible for any shortages in length. If ordering an item that comes direct from one of our specialist suppliers, original packaging will need to be intact for any claims to be made.
The courier will only attempt two deliveries, after two delivery attempts the goods will be held at your local depot for a 7-day waiting period before they are automatically returned to us. The driver will leave an attempted delivery card if no-one was available to sign for the parcel. For smaller orders (4m & below) sent with Royal Mail, the delivery can be left in a safe place. Please request this by adding instructions in the delivery comments box at checkout. If 'left safe' the driver will leave a card to explain where the goods have been left. Larger orders (4.5m & above as well as PVCs & Velvets) sent with Parcelforce cannot be left safe and require a signature.
After one delivery attempt a second delivery will be made automatically the next working day (Mon-Fri).
After two attempted delivery cards have been left, goods will need to be collected from your local depot. Instructions and details of the number and address for your local depot can be found on the attempted delivery card. The depot will need your consignment number and two forms of identification, one of which must be a photo ID in order to release the goods.
A third delivery attempt can be arranged at an extra cost.
Please note that cards will not be left in communal area (flats or communal buildings).
If an order is returned to us or is not collected by the customer, we will hold the goods for a 12 month period, after which we will either give to charity or dispose of.
Voucher Codes
Only one voucher code can be applied to each order.
Discounts, Sales and Promotions
By placing an order with us online or over the telephone, you are agreeing to pay the price displayed at that time and date. Prices may be subject to change during sale and promotional periods. We are unable to refund any difference if the item ordered is discounted after you have confirmed your order.
Free Delivery* Promotion is valid for UK mainland orders only and when order amounts to £50 and above.
Birthday Discount Codes are valid for online orders which are a minimum of £100. Code is valid for 30 days.
Marketing Preferences
We will usually let you know before collecting your data if we intend to use it for any marketing purposes, (methods may include but not limited to Email, SMS, Post) but you can opt out of your information being used in this way by selecting the relevant box on any forms or by contacting us. We are not responsible or liable for any third-party websites that we link to from our website.
Please note to opt out of SMS you are required to click the unsubscribe link within the message.
If you wish to unsubscribe, you will need to unsubscribe from each method independently.
Mobile Terms of Service
Just Fabrics
Last updated: Nov. 10, 2022
The Just Fabrics mobile message service (the "Service") is operated by Just Fabrics (“Just Fabrics”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Just Fabrics’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Just Fabrics through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Just Fabrics. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Click the Unsub link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Just Fabrics mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance email orders@justfabrics.co.uk.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, submitted requests you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Returns
Please view our full returns policy here.
Payment via Showroom
Goods remain the property of Just Fabrics until they are paid for in full. If made to measure products ordered in one of our showrooms are being shipped to you, a deposit for the materials or a 50% deposit will be required when placing the order. When the goods are ready to be shipped, we require payment for the remaining balance prior to any dispatch. If you are collecting the goods, the remaining balance must be paid upon collection. If you are taking advantage of our fitting service, the remaining balance will be payable prior to fitting. There will be a 3% additional weekly charge added to the overall invoice for late payments.
Made to Measure via a Home Consultant
Once you have paid a deposit on an order and it has been processed then no changes or refunds can be made. Please ensure that you check your quote carefully as we will provide items as per the quote.
Made to Measure - Customer's own Measurements
Just Fabrics cannot accept responsibility for problems arising from customer's providing their own measurements. Once you have paid for an order and it has been processed then no changes or refunds can be made. Please ensure that you check your quote carefully as we will provide items as per the quote.
Online Payments
All payments for online orders are taken in full at the time of order. If the order is out of stock, you will receive an email informing you of this, followed by an eta email letting you know when we expect the stock to come back in. If you would like to check stock prior to ordering please call 01242388390 or email orders@justfabrics.co.uk.
Online Made to Measure
Just Fabrics cannot accept responsibility for problems arising from customer's providing their own measurements. If ordering made to measure items online, you will be expected to pay in full for the goods at the time of ordering. Once your order has been processed it cannot be changed or any refunds given. The curtain, blinds and cushion images generated online when creating made to measure products may not display the scale of the fabric to the correct size, which is why we would always recommend ordering a sample prior to placing your order. The pattern repeat is also displayed within each fabric product details so you can understand the size of the patterns.
Orders to the European Union (EU)
All EU orders as of 22nd June 2021 will be sent delivered duty paid (DDP). UK VAT will be removed at checkout and duties and fees will be added.
This service has a parcel length limit of 150cm so any fabrics over this maximum length will be folded to ensure we can send on the DDP service.
Any made to measure roman or roller blind orders that have a width greater than 145cm will NOT be able to be sent via our DDP service. In this instance a member of our customer service team will contact you and explain how we will send the items. They will be sent without duty or fees which will be payable by the recipient in the EU country chosen for delivery. Just Fabrics will then refund the duties and fess part of the order. Unfortunately this is out of our control and currently we can not find a courier to send these items that are over 150cm in length through a DDP service at the moment.
International Orders To The Rest Of World (excluding EU)
All our international orders outside of the EU have UK VAT removed at checkout. Goods will be dispatched without Duty and Fee charges, these which will be payble by the customer when the goods arrive into the delivery country selected.
At checkout we display a banner explaining that any VAT/ Duty and Fees will need to be paid by the customer.
In placing an order you accept to pay any Vat/Duty/Fees and we will not accept any returns on the basis of refusing to pay for any of these fees.
Please be aware that as a UK registered company, payments are converted to pound sterling (GBP) when cleared. For EU and rest of world orders, please refer to the receipt sent to you at time of purchase. Please be assured that when calculating and paying Duties/Surcharges/tax (and the subsequent generation of a commercial invoice) these will have been processed with the currency used when placing your order.
Blind Safety
If the contract includes installation, you may not cancel or terminate the contract if, for any reason, you should decide that you will not allow us to install any safety device that accompanies the goods which means that, as a result, we cannot install the goods at all. In such circumstances, you will still be liable to pay us the full price due under the contract (but this will not affect your legal rights as a consumer in relation to any goods that are faulty or not as described).
We must comply with the regulations. These regulations have been introduced to help to prevent accidental death by way of strangulation to young children caused by them becoming entangled in blind cords. We take our obligations under the regulations extremely seriously. Safety devices supplied with goods must be fitted by us at the time of installation otherwise we may be negligent and perhaps in breach of the regulations. Therefore, if the goods contain any safety device, we will fit this device and ensure that we have complied with the regulations. If you should instruct us that you do not wish to have such a safety device fitted, then we will refuse to install the goods. In such instance, you will be liable to pay us the price under the contract.
Your quotation includes blind/blinds that requires the supply and installation of a safety device(s) to ensure compliance to the General Product Regulations. By law we must install this device(s).
If you change your mind, we have options which are safe by design meaning they contain no, or concealed/tensioned, cords or chains.
Images
Images are copyright to Just Fabrics Ltd; some images are copyright to our suppliers as they have been provided by them.